tapestree's master terms of service are being finalised alongside our first paid commercial deployments. A working draft is shared under NDA with design partners. The summary below describes what to expect.
The platform, the modules in scope of the order, and the support obligations attached to your subscription tier.
You own your data. tapestree processes it under a Data Processing Agreement aligned to GDPR Art. 28, DPDP Act 2023, and applicable regional regimes.
Standard restrictions on reverse engineering, abuse, illegal content, and unauthorised access. Compliance with applicable law required.
tapestree's obligations and your obligations laid out explicitly. Security controls and incident notification flow documented under separate trust addendum.
Monthly uptime commitment with credit schedule. Maintenance windows announced in advance. Excludes force majeure and tenant-side issues.
Initial term per order form. Renewal terms, suspension grounds, and termination notice periods specified per agreement.
Standard mutual confidentiality clauses. Carve-outs for required disclosures and legal process notifications.
Service performed in a professional and workmanlike manner. No warranties beyond those expressly stated. Implied warranties disclaimed where permitted by law.
Standard cap with carve-outs for indemnity, confidentiality breach, and gross negligence. Mutual where applicable.
Mutual indemnification framework for third-party claims arising from breach of the agreement.
Governing law and forum stated per region of contracting. Mediation and arbitration provisions included where appropriate.
Material changes communicated in writing with reasonable notice. Customer rights on material adverse changes documented.
Master Service Agreement template, Data Processing Agreement, and security addendum bundle. Sent within one working day of request.