Full ticket resolution without human intervention — AI Agent handles UPI re-mandate, refund status, GST FAQ, and order lookups end-to-end, grounded in the ERP-linked Customer 360. Targets ≥ 67% deflection (industry median 2026). Outcome-based pricing per resolved ticket, matching Intercom Fin's model.

B2B vendor contracts often specify SLA penalties. When a breach is detected, tapestree automatically calculates the penalty amount, generates a credit note via Finance, and notifies the customer — closing the loop without manual intervention. No competitor has this native in a helpdesk + Finance loop.

Combine ticket volume, CSAT trend, AR aging, and order frequency into a single customer health score — surfacing churn risk before it shows up as a cancellation. Visible in the Customer 360 panel beside every ticket, giving agents a revenue-context signal during support.

Receive and respond to helpdesk tickets directly from Slack or Microsoft Teams without opening the helpdesk UI. Especially useful for enterprise agents who live in Teams — routes context back to the main ticket thread automatically.

Record, transcribe, and analyse phone support calls for sentiment, script adherence, and coaching opportunities — extending tapestree's AI-driven quality layer to voice, using the same transcription and diarization pipeline as meeting intelligence.