tapAdvisor · DPDPA consent receipts missing on 184 NPS respondents — fix before next send
Recommended
Without action · No consent receipt
184 NPS responses collected via WhatsApp + email · no logged consent purpose for storing personal feedback
Regulatory risk
Data fiduciary without consent receipts + DSAR path · enforcement exposure once DPDPA Rules notified
With action · Consent-managed distribution
Attach consent notice + purpose to the WA / email survey template · log receipt per respondent on UnifiedContact
Conformance
Early conformance before enforcement · DSAR-ready · receipts anchored in audit chain
Cited provision: Digital Personal Data Protection Act 2023 (DPDPA) §6 (consent) + §11 (right to access) — Consent Manager obligation for data fiduciaries · Source: meity.gov.in · DPDP Act 2023 (sample)
AI-generated guidance based on DPDPA 2023 §6/§11. tapestree does not provide privacy/legal advice. Confirm with your CA before acting.
Pending CA approval · consent template ready
Q1 NPS · customers
+62
vs +54 Q4 · 184 responses
eNPS · May
+44
38 / 48 responded
CSAT · Helpdesk
4.7 / 5
auto-send after close
Detractors · auto-routed
18
to Helpdesk · SLA 48h
Q1 Customer NPS · 2026
closed · 184 responses · 74% rate · sent via WA 180 · email 68+62
NPS Score
Promoters
72%
Passives
18%
Detractors
10%
AI · sentiment + themesopen-text · 11 langs
Top praise: Finance speed (42 mentions) · Payroll accuracy (28) · WhatsApp comms (24) · Tally migration concierge (18).
Top detractor themes: Mobile app crashes (8) · Onboarding doc quality (6) · Email-only support tier (4).
Auto-routed 18 detractor tickets to Helpdesk · SLA 48h · 12 already resolved · CSAT recovery 4.4/5.
Activity · Q1 NPS
SystemSent15 May
248 customers · WhatsApp template approved · Email fallback.
tapestree AISentiment31 May
NPS +62. Detractors clustered around mobile app stability — auto-routed to Helpdesk pod with priority.
18 ticketsAuto-route31 May
Detractor responses → Helpdesk · SLA 48h · 12 closed.
DR
DecisionDR-4811 Jun
DR-481 · Prioritise mobile app stability sprint · Q2
CTO + Aanya · re-survey end of Q2
CTO + Aanya · re-survey end of Q2
NPS trend · 12 monthsJan–Jun 2026 · current +62 · peak Jun
Jan +48Apr +57Jun +62 ▲Dec +56
Detractor closed-loop · auto-route → Helpdesksurvey.detractor_workflow · SLA 48h
| Respondent | Score | Theme | Ticket | SLA | Action |
|---|---|---|---|---|---|
| 4 | App crashes (Android) | HD-2841 | 22h left | Assigned · Mobile pod | |
| 3 | Logged out repeatedly | HD-2839 | 14h left | Assigned · Mobile pod | |
| + 16 more detractors | ≤ 6 | — | 12 closed | — |
Score ≤ 6 auto-creates a Helpdesk ticket pre-filled with respondent, comment and survey name — assigned to the configured support pod with a 48h SLA clock. Response lands on the respondent's existing CRM UnifiedContact — no duplicate person record.
Total surveys
5
3 active · 2 closed
Avg response rate
71%
+6pp vs prior quarter
WA delivery rate
97.2%
180 sent · 175 delivered
Languages active
11
auto-detect on send
All surveys
5 total · 3 activeSurvey name
Q1 Customer NPS · 2026
Type
NPS
Responses
184 / 248
Score
+62
Status
Closed
Survey name
eNPS · May 2026
Type
eNPS
Responses
38 / 48
Score
+44
Status
Active
Survey name
Helpdesk CSAT · ongoing
Type
CSAT
Responses
312 / —
Score
4.7 / 5
Status
Active
Survey name
Onboarding CES · Q2
Type
CES
Responses
61 / 80
Score
3.2 / 7
Status
Active
Survey name
Q4 Customer NPS · 2025
Type
NPS
Responses
162 / 230
Score
+54
Status
Closed
Total responses · Q1 NPS
184
74% response rate
Promoters
133
72% · score 9–10
Passives
33
18% · score 7–8
Detractors
18
10% · score 0–6
Responses · Q1 Customer NPS
184 responses · filtered: allRespondent
Priya Mehta
Score
10
Comment
Finance module saved us 2 days a month — recommend to every SME.
Channel
WhatsApp
Lang
Hindi
Respondent
Ravi Subramaniam
Score
9
Comment
Payroll runs perfectly. Would love better mobile experience.
Channel
WhatsApp
Lang
Tamil
Respondent
Sneha Kulkarni
Score
7
Comment
Good product overall. Onboarding docs could be clearer.
Channel
Email
Lang
Marathi
Respondent
Arjun Das
Score
4
Comment
App crashes on Android frequently. Support took 3 days to respond.
Channel
WhatsApp
Lang
Bengali
Respondent
Kavitha Nair
Score
10
Comment
Tally migration was smooth. Team was incredibly helpful throughout.
Channel
Email
Lang
Malayalam
Respondent
Mohammed Irfan
Score
3
Comment
Mobile app keeps logging me out. Very frustrating for daily use.
Channel
WhatsApp
Lang
Urdu
Sent · Q1 NPS
248
WA 180 · Email 68
Delivered
244
98.4% delivery rate
Opened / clicked
201
82% open rate
Bounced
4
2 WA · 2 email
Distribution · Q1 Customer NPS
248 recipients · 2 channelsWhatsApp180 sent
Delivered
178
Read
158
Responded
137
Failed
2
Email68 sent
Delivered
66
Opened
43
Responded
47
Bounced
2
Channel response raten=248 last quarter · MVP channels: WhatsApp + Email
WhatsApp
68%
highest
Email
24%
lower
SMS Roadmap
~41%
planned
n=248 last quarter · WhatsApp delivers 2.8× higher response rate than email in Indian B2B context · SMS channel planned for roadmap (requires India SMS gateway)
Send loglast 5 events
SystemScheduled12 May
Survey scheduled for send · 248 recipients · WA + Email.
WhatsAppSent15 May 09:00
180 messages sent · WA Business API · template SURVEY_NPS_V2 approved.
EmailSent15 May 09:05
68 emails sent · from nps@tapestree.ai · subject "How are we doing?"
SystemReminder22 May
Reminder sent to 64 non-respondents · WA only.
SystemClosed31 May
Survey closed · 184 / 248 responded · final rate 74%.
Segments defined
8
3 auto · 5 manual
Highest NPS segment
+78
Enterprise · 42 resp
Lowest NPS segment
+31
SME-Starter · 29 resp
Detractors · top segment
SME-Starter
9 of 18 total
Segments · Q1 NPS
8 segments · 184 responses mappedSegment
Enterprise (50+ seats)
Responses
42
NPS
+78
Promoters
88%
Detractors
2%
Segment
Mid-Market (10–50 seats)
Responses
68
NPS
+65
Promoters
74%
Detractors
9%
Segment
SME-Growth (5–10 seats)
Responses
45
NPS
+58
Promoters
69%
Detractors
11%
Segment
SME-Starter (1–5 seats)
Responses
29
NPS
+31
Promoters
52%
Detractors
21%
Segment
Hospitality vertical
Responses
22
NPS
+72
Promoters
82%
Detractors
4%
Open-text responses
141
77% included comment
Languages detected
11
Hindi · Tamil · Marathi +8
Positive sentiment
79%
+5pp vs Q4
Auto-routed detractors
18
12 resolved · 6 open
AI Sentiment · Q1 NPS
141 open-text responses · 11 languages · routed via model-router → Gemma 4 26B (no copy-paste translation)11-language sentiment in-product — no export-to-translate
Every comment carries a per-response sentiment badge (positive / neutral / negative) visible in the Responses tab. Theme cards below are clickable — filtering the Responses list to matching comments. All inference routes through the internal model-router (Gemma 4 26B); raw comments never leave the tenant boundary.
Top praise themes79% positive · 141 comments
Finance speed
42
Payroll accuracy
28
WhatsApp comms
24
Tally migration concierge
18
Ease of use
14
Detractor themes18 detractors · auto-routed
Mobile app crashes
8
Onboarding doc quality
6
Email-only support tier
4
All 18 detractor responses auto-routed to Helpdesk · SLA 48h · 12 resolved · CSAT recovery 4.4/5.
NPS driver analysis · AImodel-router · Gemma 4 26B · last refresh 02 Jun
driver
Onboarding speedTop NPS driver
r = 0.62
positive
detractor
Billing errorsTop detractor driver
r = −0.48
negative
gem
WhatsApp supportHidden gem · positive but under-cited
r = 0.41
positive
AI model: Gemma 4 26B via internal model-router · last refresh 02 Jun · 141 open-text responses analysed
Language breakdown11 languages · AI-translated for analysis
Hindi · 38
Tamil · 22
Marathi · 17
Telugu · 14
Bengali · 12
Kannada · 9
Malayalam · 8
Gujarati · 7
Punjabi · 5
Urdu · 5
English · 4
Questions
0
in this survey
Rules
0
conditional logic
Mode
Named
responses identified
Est. completion
~90s
per question type
Survey Builder
Add questions, set logic, configure distribution
Anonymous
Question types
Click a type to add it to the canvas. Reorder with ↑↓ buttons. Add conditional logic below.
Survey canvas
click a type to add
No questions yet — click a question type from the palette to add one.
Conditional logic
branching rules (e.g. If Q1 ≤ 6 → skip to end)
No rules yet. Add at least one question, then create a branching rule.
Survey Builder · MVP capabilities
Question types: NPS, CSAT, CES, Open text, Multiple-choice. Conditional branching (if/then logic). Anonymous-mode toggle (DPDPA-compliant — no personal identifier stored). Multi-language distribution via WhatsApp + Email. Auto-route detractors (NPS ≤ 6) to Helpdesk. All responses land on the respondent's UnifiedContact — no duplicate records.
Offline / kiosk modeRoadmap
QR-code kiosk surveys for frontline and factory workers without WhatsApp — tablet kiosk UI, offline response queue, and sync-on-reconnect. Reach the shop floor, not just the smartphone.
ADR 3NNNNew slug · survey.kiosk_offline
SMS distribution channelRoadmap
SMS as a tertiary distribution channel — after WhatsApp, before email — for respondents without WhatsApp. ~41% response rate, well above email. Requires an India SMS gateway (Exotel / MSG91). Not a live MVP send channel.
ADR 3NNNNew slug · survey.sms_distribution
Federated industry NPS benchmarkRoadmap
Compare your NPS against an anonymised, DP-noised tenant median by vertical (manufacturing, hospitality, services) — privacy-preserving, no raw data leaves any tenant. Plus a Home-dashboard NPS widget.
ADR 3NNNCUT in manifest · survey.federated_benchmark · needs scope-change ADR 3NNN